Refund policy

Return, Refund & Cancellation Policy

Thank you for shopping at Nadhika. We take great pride in our curated boutique pieces. Please read our policy regarding returns and refunds carefully before making a purchase.

1. No Returns or Exchanges for Fitting Issues
As a boutique, our items are often made-to-order, limited edition, or highly tailored. Therefore, we DO NOT accept returns, refunds, or exchanges due to size, fit, color variations, or a change of mind. Please consult our size chart carefully or contact our support team before placing an order.

2. Returns for Manufacturing Defects Only
We only accept returns and offer refunds/replacements if the item you received has a genuine manufacturing defect (e.g., severe tearing, broken zippers, or incorrect item sent). 

3. Mandatory Parcel Opening Video Requirement
To claim a refund or replacement for a manufacturing defect, you must provide a **continuous, unedited parcel opening video**. 
* The video must clearly show the courier label/shipping address on the package before opening.
* The video must show the package being opened from the start and highlight the defect clearly in one single, uncut shot.
* Edited, paused, or cropped videos will strictly not be accepted.

4. How to Report a Defect
If you receive a defective item, you must email us at nadhika.attire@gmail.com within **48 hours** of delivery. Please include:
* Your Order Number
* A brief description of the defect
* The mandatory uncut parcel opening video

5. Timeline for Refunds
Once we receive your email and verify the unboxing video, we will process your refund or ship a replacement within **7-10 business days**. Refunds will be credited back to your original payment method.